Terms and conditions
1. Introduction
These Terms and Conditions ("Terms") constitute a legal agreement between you and the e-commerce platform "Arabesque" and govern your use of the platform and its services.
Please read these Terms and Conditions carefully. By using the platform, you acknowledge and agree to all the terms and conditions stated herein.
2. Accounts
Users are required to create an account in order to use the platform's services.
Users must provide accurate, complete, and up-to-date information when creating an account. Users are responsible for maintaining the confidentiality of their account information and must not share it with any other person.
3. Products
The platform offers various products for sale. Customers are responsible for reviewing the product description, images, and available information before completing a purchase.
If a customer wishes to change the color or size, or add a logo, they must contact the company through the contact numbers available on the platform before making payment.
4. Delivery
Products will be delivered to the shipping address provided by the customer.
Customers are responsible for ensuring that the shipping address provided to the platform is accurate and complete before placing the order.
If the customer does not respond to the delivery representative, the order will be returned to the company, and new delivery charges will be applied according to the delivery location.
Customers must inspect the order, check all notes, and verify the condition and quantity of the products upon delivery. The company will not be responsible for any damage or shortage reported after the delivery has been completed.
5. Returns and Exchanges
Customers may request a return or exchange if the product has any defects or issues.
Return or exchange requests must be submitted to the platform within 24 hours only from the date of receiving the product. The customer must provide the purchase invoice number or a copy/photo of the invoice with the request.
The company will process the refund after receiving and inspecting the returned products.
Refunds will be made to the customer's account via bank transfer only and not in cash, within 15 days from the date the returned goods are received.
6. Amendments
The platform reserves the right to modify these Terms and Conditions at any time without prior notice.
Users are responsible for reviewing these Terms and Conditions periodically.
7. Governing Law
These Terms and Conditions shall be governed by the applicable laws of the country.
Any dispute arising in connection with the platform's services shall be resolved in accordance with the applicable laws and regulations of the country.
8. Contact
Customers may contact the platform through the email address or mobile phone number available on the website.
All inquiries will be reviewed and responded to as soon as possible.
Custom Orders & Made-to-Order Terms and Conditions
1. Design and Color Approval
The requested design and colors must be approved with the Sales Representative either by visiting the store or via WhatsApp only. Design and color approval cannot be completed or confirmed through the online platform.
2. Artwork and Logo Requirements
The customer must provide all required designs and logos according to the required specifications and in high-resolution quality before production begins.
3. Order Confirmation and Payment
The order is confirmed only upon payment of an advance payment. An order receipt will be issued stating the delivery date and all order details.
The remaining balance must be paid upon collection of the order from the store.
4. Delays in Providing Artwork or Order Details
Any delay by the customer in providing the required logo, artwork, or order details will result in a delay to the agreed delivery date.
5. Order Changes or Cancellation
Once the advance payment has been made, the order cannot be modified, including changes to the color, size, or quantity. The order also cannot be cancelled.
6. Delivery and Collection
Products will be delivered to the shipping address provided by the customer. The customer is responsible for ensuring that the shipping address is correct and available before completing the order.
Upon receiving the order, the customer must review all order details, inspect the products to ensure they are in good condition, and verify the required quantity. The company will not be responsible for any damage or shortage reported after delivery has been completed.
7. Advance Payment
The advance payment is non-refundable if the order is cancelled after the advance payment has been made.
Contact Us
For General Orders and Inquiries: +971 544 357 357
Our Stores:
Ajman – China Mall Gate 7 – Shop DB061
Arabesque Ajman: +971 544 370 370
Abu Dhabi – Capital Mall Shop AB049
Arabesque Abu Dhabi: +971 544 311 611
For Traders, Distributors & Government Entities: +971 52 742 8888